CARING BACK
This project, conducted in collaboration with CrossReach, focuses on enhancing educational care for young people with additional support needs through the involvement of past pupils. By investigating opportunities for these alumni to contribute back to specialist schools, the project aims to improve support systems and experiences for current students
CROSSREACH TEAM PROJECT
JAN 24 - MAY 24
FIGMA
FIGMA , PROCREATE
Brief
“How could the experience of young people in educational care be enhanced with the input of past pupils in the care system to better meets the needs and experiences of the young people?”
Scope
For this project, we focused on three key groups
1. young people currently under the care of CrossReach
2. past pupils who have transitioned out of CrossReach care
3. CrossReach organization itself, which acts as a bridge between these two groups
Our task was to propose a plan for facilitating interaction between these groups
Desk Research
In our thorough desk research, we explored various angles that would give direction to this project.
One of the recurring insight that emerged during our desk research as well during the contextual partner meeting was that the care leaver period also known as the “transition period” is one where the young people needed the most guidance
Several other reasons include
age of autonomy
less funded
less prioritised
less support during transition
insufficient after-care
Because of the above reasons, our team chose to narrow down our focus on to the care leaver age
Stakeholder Mapping
This map helped us to visually represent and categorize individuals / organizations that are around the current pupils
Preparing for Adulthood
We extensively reviewed various case studies, blogs, and podcasts detailing the experiences of individuals within the care system. As we delved into categorizing this wealth of information, we discovered distinct patterns emerging, ultimately coalescing into six key categories. This process proved instrumental in refining our focus and pinpointing our area of emphasis
Moreover, immersing ourselves in these narratives not only enriched our understanding of the lives of care leavers but also served as a solid foundation for when we design a service for them
Engagement
Interview and Workshop Insights
Design Opportunity
Focus Area
The insights from the interview and workshop all pointed towards the crucial role of self-development and relationship-building for care leavers. We narrowed down our focus area to this
“How might past pupils facilitate self-development and build a circle of trust for young people leaving care?”
Objectives
1. Current Pupil
develop sense of self + trust ( what )
how this can be supported ( how )
Past Pupil / Mick
Direct or Indirect Engagement? (what)
Support can be given ( how )
Solution Framework
Outcome
Overview
User Journey
Touchpoint #1 : Pre-Testing Booklet
Understand the interests and comfort levels of current pupils in various creative expressions. Sensory activities give youngsters the chance to express creativity through hands-on tasks, enhancing problem-solving, cognitive abilities, and self-expression
Touchpoint #2 : Storyboard
The second touchpoint is the workshop itself and we have represented that through this storyboard by taking an example of a pottery painting workshop
CARING BACK
This project, conducted in collaboration with CrossReach, focuses on enhancing educational care for young people with additional support needs through the involvement of past pupils. By investigating opportunities for these alumni to contribute back to specialist schools, the project aims to improve support systems and experiences for current students
CROSSREACH TEAM PROJECT
JAN 24 - MAY 24
FIGMA
FIGMA , PROCREATE
Brief
“How could the experience of young people in educational care be enhanced with the input of past pupils in the care system to better meets the needs and experiences of the young people?”
Scope
For this project, we focused on three key groups
1. young people currently under the care of CrossReach
2. past pupils who have transitioned out of CrossReach care
3. CrossReach organization itself, which acts as a bridge between these two groups
Our task was to propose a plan for facilitating interaction between these groups
Desk Research
In our thorough desk research, we explored various angles that would give direction to this project.
One of the recurring insight that emerged during our desk research as well during the contextual partner meeting was that the care leaver period also known as the “transition period” is one where the young people needed the most guidance
Several other reasons include
age of autonomy
less funded
less prioritised
less support during transition
insufficient after-care
Because of the above reasons, our team chose to narrow down our focus on to the care leaver age
Stakeholder Mapping
This map helped us to visually represent and categorize individuals / organizations that are around the current pupils
Preparing for Adulthood
We extensively reviewed various case studies, blogs, and podcasts detailing the experiences of individuals within the care system. As we delved into categorizing this wealth of information, we discovered distinct patterns emerging, ultimately coalescing into six key categories. This process proved instrumental in refining our focus and pinpointing our area of emphasis
Moreover, immersing ourselves in these narratives not only enriched our understanding of the lives of care leavers but also served as a solid foundation for when we design a service for them
Engagement
Interview and Workshop Insights
Design Opportunity
Focus Area
The insights from the interview and workshop all pointed towards the crucial role of self-development and relationship-building for care leavers. We narrowed down our focus area to this
“How might past pupils facilitate self-development and build a circle of trust for young people leaving care?”
Objectives
1. Current Pupil
develop sense of self + trust (what)
how this can be supported (how)
Past Pupil / Mick
Direct or Indirect Engagement?
(what)
Support can be given ( how )
Solution Framework
Outcome
Overview
User Journey
Touchpoint #1 : Pre-Testing Booklet
Understand the interests and comfort levels of current pupils in various creative expressions. Sensory activities give youngsters the chance to express creativity through hands-on tasks, enhancing problem-solving, cognitive abilities, and self-expression
Touchpoint #2 : Storyboard
The second touchpoint is the workshop itself and we have represented that through this storyboard by taking an example of a pottery painting workshop
CARING BACK
This project, conducted in collaboration with CrossReach, focuses on enhancing educational care for young people with additional support needs through the involvement of past pupils. By investigating opportunities for these alumni to contribute back to specialist schools, the project aims to improve support systems and experiences for current students
CROSSREACH TEAM PROJECT
JAN 24 - MAY 24
FIGMA
FIGMA , PROCREATE
Brief
“How could the experience of young people in educational care be enhanced with the input of past pupils in the care system to better meets the needs and experiences of the young people?”
Scope
For this project, we focused on three key groups
1. young people currently under the care of CrossReach
2. past pupils who have transitioned out of CrossReach care
3. CrossReach organization itself, which acts as a bridge between these two groups
Our task was to propose a plan for facilitating interaction between these groups
Desk Research
In our thorough desk research, we explored various angles that would give direction to this project.
One of the recurring insight that emerged during our desk research as well during the contextual partner meeting was that the care leaver period also known as the “transition period” is one where the young people needed the most guidance
Several other reasons include
age of autonomy
less funded
less prioritised
less support during transition
insufficient after-care
Because of the above reasons, our team chose to narrow down our focus on to the care leaver age
Stakeholder Mapping
This map helped us to visually represent and categorize individuals / organizations that are around the current pupils
Preparing for Adulthood
We extensively reviewed various case studies, blogs, and podcasts detailing the experiences of individuals within the care system. As we delved into categorizing this wealth of information, we discovered distinct patterns emerging, ultimately coalescing into six key categories. This process proved instrumental in refining our focus and pinpointing our area of emphasis
Moreover, immersing ourselves in these narratives not only enriched our understanding of the lives of care leavers but also served as a solid foundation for when we design a service for them
Engagement
Interview and Workshop Insights
Design Opportunity
Focus Area
The insights from the interview and workshop all pointed towards the crucial role of self-development and relationship-building for care leavers. We narrowed down our focus area to this
“How might past pupils facilitate self-development and build a circle of trust for young people leaving care?”
Objectives
1. Current Pupil
develop sense of self + trust ( what )
how this can be supported ( how )
Past Pupil / Mick
Direct or Indirect Engagement? (what)
Support can be given ( how )
Solution Framework
Outcome
Overview
User Journey
Touchpoint #1 : Pre-Testing Booklet
Understand the interests and comfort levels of current pupils in various creative expressions. Sensory activities give youngsters the chance to express creativity through hands-on tasks, enhancing problem-solving, cognitive abilities, and self-expression
Touchpoint #2 : Storyboard
The second touchpoint is the workshop itself and we have represented that through this storyboard by taking an example of a pottery painting workshop
Outcome
Overview
User Journey
Touchpoint #1 : Pre-Testing Booklet
Understand the interests and comfort levels of current pupils in various creative expressions. Sensory activities give youngsters the chance to express creativity through hands-on tasks, enhancing problem-solving, cognitive abilities, and self-expression
Touchpoint #2 : Storyboard
The second touchpoint is the workshop itself and we have represented that through this storyboard by taking an example of a pottery painting workshop
Potential Impact
Reflections
First experience tackling sensitive topics and working with young individuals, emphasizing the importance of language and empathy in communication
Acknowledged the need for more efficient delegation of tasks to leverage everyone's expertise and opinions effectively
Provided a fresh perspective outside the tech sector, enriching my understanding and approach to diverse challenges
Gained deep appreciation for the significance of primary research and design-backed methodologies in shaping effective solutions
First experience tackling sensitive topics and working with young individuals, emphasizing the importance of language and empathy in communication
Acknowledged the need for more efficient delegation of tasks to leverage everyone's expertise and opinions effectively
Provided a fresh perspective outside the tech sector, enriching my understanding and approach to diverse challenges
Gained deep appreciation for the significance of primary research and design-backed methodologies in shaping effective solutions